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Full Service RestaurantAdelaide, SA

The Elliniko Grill

How a beloved Greek restaurant transformed their operations and increased revenue by 32%

Net Revenue Growth

+32.4%

Year-over-year increase

Verified Results

Based on 12 months of data

+32.4%

Revenue Growth

-40%

Ticket Time

99.2%

Order Accuracy

0.8s

Payment Speed

The Challenge

Elliniko Grill was battling legacy POS lag that caused cascading delays during Friday night rushes. Their outdated system couldn't handle 150+ covers per hour, leading to frustrated staff, longer wait times, and missed revenue opportunities.

10+ minute delays during peak service

Manual reconciliation taking 2+ hours daily

No real-time inventory visibility

Frequent payment terminal crashes

Front-of-House Station

Watch Video Case Study

The Solution

We deployed a Hybrid Infrastructure—4 high-output Appetite Terminals linked to a multi-channel Kitchen Display System. By removing physical printers and implementing smart routing, we revolutionized their service flow.

4x Appetite POS Terminals

Dual Kitchen Display Systems

Integrated Tyro Payments

Real-time Xero & Deputy Sync

"Appetite didn't just give us a new POS—they transformed how we run our restaurant. Friday nights used to be chaos. Now they're our best-performing shifts."

Maria Papadopoulos

Owner & Head Chef

Implementation Timeline

Discovery

Week 1

On-site audit and workflow analysis

Setup

Week 2

Hardware installation and menu configuration

Training

Week 3

Staff onboarding and soft launch

Optimisation

Week 4+

Fine-tuning based on real data

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