Terms of Service

By accessing or using any Appetite POS products, services, or platforms ("Services"), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a business entity, you represent that you have authority to bind that entity.

These Terms apply to all users, including venue operators, staff members, and any person who accesses or uses our Services. If you do not agree to these Terms, you must not use our Services.

Appetite provides cloud-connected point-of-sale software, hardware, kitchen display systems, online ordering platforms, mobile applications, and related hospitality technology services to Australian businesses.

We reserve the right to modify, suspend, or discontinue any part of our Services at any time with reasonable notice. We will notify active subscribers of material changes via email at least 30 days in advance.

To use our Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify Appetite immediately of any unauthorised use of your account. We are not liable for any loss arising from unauthorised access to your account where you have failed to safeguard your credentials.

You retain full ownership of all data you input into or generate through our Services ("Your Data"). Appetite does not claim ownership over Your Data at any time.

Your Data is stored on Australian-based servers and on your local hardware via our local-first architecture. We will not sell, share, or provide Your Data to third parties except as necessary to deliver our Services or as required by law.

Upon termination of your account, you may request an export of Your Data within 90 days. After this period, Your Data may be permanently deleted from our systems.

Where Appetite supplies hardware (POS terminals, kiosks, printers, or related equipment), ownership transfers to you upon full payment. Leased hardware remains the property of Appetite and must be returned in working condition upon termination.

Appetite provides a 12-month warranty on all supplied hardware covering manufacturing defects. This warranty does not cover damage caused by misuse, liquid spills, power surges, or unauthorised modifications.

To the maximum extent permitted by law, Appetite's total liability for any claim arising from or related to these Terms or our Services is limited to the fees you paid in the 12 months preceding the claim.

Appetite is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law, including guarantees relating to the provision of services.

Either party may terminate this agreement with 30 days written notice. Appetite may terminate or suspend your access immediately if you breach these Terms, fail to pay fees, or engage in activities that harm our platform or other users.

Upon termination, your right to use our Services ceases immediately. Sections relating to data ownership, limitation of liability, and governing law survive termination.

These Terms are governed by the laws of South Australia, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of South Australia.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We may update these Terms from time to time. We will notify you of material changes by email or through a notice on our website at least 30 days before the changes take effect.

Your continued use of our Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our Services.