Last updated: 12 May 2026
Mango Digital Pty Ltd t/a Appetite Point of Sale
We are Mango Digital Pty Ltd (ABN 25 674 715 336), trading as Appetite Point of Sale and Appetite ("Company", "we", "us", or "our"), a company registered in Australia at PO Box 6162, Halifax Street, South Australia 5000.
We operate the website https://appetitepos.com.au (the "Site"), the mobile application Appetite Point of Sale (the "App"), the Online Ordering platform, White-Label Apps published on behalf of our Restaurant Partners, and related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Appetite Point of Sale provides an all-in-one restaurant technology platform to Restaurant Partners — including point of sale, online ordering, custom-branded mobile applications, staff management, reservations, marketing, and integrated payment and delivery services.
You can contact us by phone at +61 481 827 738, by email at support@appetitepos.com.au, or by mail at PO Box 6162, Halifax Street, South Australia 5000, Australia.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Mango Digital Pty Ltd, concerning your access to and use of the Services. By accessing or using the Services, you confirm that you have read, understood, and agreed to these Legal Terms, together with our Privacy Policy, Data Processing Agreement, and End-User Policy, each of which is incorporated by reference.
If you do not agree with these Legal Terms, you must not access or use the Services.
We may amend these Legal Terms in accordance with §6B. The "Last updated" date at the top of this document reflects the most recent version.
In these Legal Terms, unless the context requires otherwise:
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject us to any registration requirement within such jurisdiction or country. Those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (the "Content"), as well as the trade marks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright and trade mark laws and other intellectual property rights in Australia and around the world.
Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Services to operate your restaurant business for the duration of your subscription.
Except as expressly permitted in these Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any purpose without our prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in these Legal Terms, please contact us at support@appetitepos.com.au. We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these intellectual property provisions will constitute a material breach of these Legal Terms.
By using the Services as a Restaurant Partner, you represent and warrant that:
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your subscription in accordance with §14.
End Users (including diners ordering through a Restaurant Partner's White-Label App or online ordering page) are subject to:
The Restaurant Partner is responsible for ensuring its own terms and conditions are made available to End Users at the point of order. We are responsible for making the End-User Policy available to End Users at the point of order.
We have no direct commercial relationship with End Users. We do not act as agent, principal, or fulfilment partner in respect of orders placed by End Users with a Restaurant Partner.
You are required to register an account to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username if we determine, acting reasonably, that the username is inappropriate, offensive, or infringes a third party's rights.
We accept the following forms of payment:
You agree to provide current, complete, and accurate purchase and account information, and to promptly update such information as needed. GST will be applied in accordance with Australian tax law. All payments are processed in Australian Dollars (AUD).
You agree to pay all charges at the prices then in effect for your purchases, and you authorise us to charge your chosen payment method for any such amounts. We reserve the right to correct genuine errors or mistakes in pricing, provided that we notify you of the correction and offer a refund or cancellation right where the corrected price is materially higher than the price you agreed to pay.
We reserve the right to refuse any order placed through the Services where we reasonably believe the order is fraudulent, unlawful, or in breach of these Legal Terms.
When you use Apple Pay or Google Pay to make a purchase through our Services, the transaction is tokenised through our payment processor (see §5A). We do not receive, store, or have access to your card numbers. A unique Device Account Number is assigned, encrypted, and securely stored in the Secure Element on your device, and each transaction is authorised with a one-time unique dynamic security code. For more information, please refer to Apple's and Google's respective privacy policies.
Payment card transactions processed through the Services are facilitated by Tyro Payments Limited (ABN 49 103 575 042) ("Tyro"). Tyro is our exclusive payment processor for card-present and card-not-present transactions undertaken by Restaurant Partners through the Services.
Each Restaurant Partner maintains its own merchant account directly with Tyro. Funds from card transactions flow directly from the cardholder, through Tyro, to the Restaurant Partner's nominated bank account. We do not at any point receive, hold, control, or have access to transaction funds.
The Restaurant Partner's relationship with Tyro is governed by a separate agreement between the Restaurant Partner and Tyro. We are not a party to that agreement and have no responsibility for:
The Services are operated in compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements applicable to Self-Assessment Questionnaire A (SAQ A) merchants. We do not store, process, or transmit cardholder data on our systems. All card data entry occurs through Tyro's PCI DSS-compliant infrastructure.
For the purpose of enabling repeat transactions and recognising returning customers, Tyro may provide us with a card token identifier ("Card Token ID") associated with a customer's payment method. The Card Token ID:
Card Token IDs are not accessible to Restaurant Partners or any other third party through the Services.
All chargebacks are managed directly between Tyro and the Restaurant Partner. The Restaurant Partner is solely responsible for:
We have no obligation to assist with chargeback disputes, and we accept no liability for chargeback outcomes. We may, at our discretion and as a courtesy, provide transactional records from the Services to assist a Restaurant Partner's chargeback response.
Subscription fees are payable monthly in advance and depend on the package selected. Current plan pricing is published at https://appetitepos.com.au/pricing and is incorporated into your subscription on the date you sign up.
Subscription fees are billed monthly in advance via credit card or direct debit, with payment details held on file and processed by Stripe Payments Australia Pty Ltd (ABN 73 656 459 537) ("Stripe"). By providing payment details, you authorise us to charge the nominated payment method for all amounts owing under your subscription on a recurring basis until your subscription is cancelled in accordance with these Legal Terms.
Stripe is engaged solely to process Appetite subscription billing. Stripe is separate from Tyro, which processes card transactions for the Restaurant Partner's own customers (see §5A). The Restaurant Partner has a separate billing relationship with Stripe governed by Stripe's terms of service.
If a payment fails or is not received on the due date:
We may charge interest on amounts overdue at a rate equal to the Reserve Bank of Australia cash rate plus four percent (4%) per annum, compounding monthly, calculated daily from the due date until the date of payment in full.
Where collection activities become necessary, all reasonable costs of collection — including in-house administrative costs, third-party debt collection agency fees, legal fees, and court costs — are payable by the Restaurant Partner and become recoverable as a debt due to us. Unpaid amounts may be reported to commercial credit reporting agencies, including illion and Equifax Commercial.
Add-on modules, plugins, and additional services are charged as monthly subscriptions on the same billing cycle as the base subscription. Add-on subscriptions may be cancelled independently of the base subscription on the same notice terms set out in §14.
We may vary subscription fees in accordance with §6B.
Cancellation by the Restaurant Partner is governed by §14.
Subscription fees are non-refundable except where:
Setup fees, onboarding fees, and hardware fees are charged separately from subscription fees. These fees are non-refundable once paid, and no refund is available once hardware has been assigned or shipped to the Restaurant Partner.
Restaurant Partners may operate the Services using one of three hardware arrangements. Full details regarding hardware options, rental terms, security interests under the PPSA, and hardware on termination are set out in the complete Terms of Service document.
We may amend these Legal Terms from time to time. For any change that materially affects a Restaurant Partner's rights or obligations, we will provide at least sixty (60) days' written notice before the change takes effect.
We may vary subscription fees on at least thirty (30) days' written notice. We may add, modify, replace, or remove features of the Services from time to time with appropriate notice periods.
Sections 7 through 13 of our complete Terms of Service cover software licensing, prohibited activities, customer content ownership and licensing, Appetite Intelligence, review guidelines, use of Appetite software, white-label mobile applications, services management, and third-party integrations.
These Legal Terms commence when the Restaurant Partner first accesses or uses the Services and continue until terminated. The subscription continues on a rolling monthly basis unless and until cancelled.
A Restaurant Partner may terminate for convenience at any time on at least thirty (30) days' written notice. We may terminate for convenience on at least ninety (90) days' written notice with pro-rata refund.
Either party may terminate immediately for material breach. We may suspend or terminate immediately for non-payment, illegal activity, security threats, or insolvency.
We target Service availability of ninety-nine point seven percent (99.7%) per calendar month. Support is provided from 9:00am to 9:00pm Adelaide time, Monday to Sunday.
These Legal Terms are governed by the laws of the State of South Australia and the laws of the Commonwealth of Australia applicable in that State. Both parties submit to the exclusive jurisdiction of the courts of South Australia.
The parties agree to attempt to resolve any dispute through good-faith informal negotiations for at least thirty (30) days before initiating formal legal proceedings.
Sections 18 through 24 cover corrections, disclaimers, limitation of liability, indemnification, user data, privacy and data protection, confidentiality, marketing rights, force majeure, electronic communications, and miscellaneous provisions.
To resolve a complaint regarding the Services or for further information, please contact us at:
Mango Digital Pty Ltd
PO Box 6162, Halifax Street, South Australia 5000, Australia
Phone: +61 481 827 738
Email: support@appetitepos.com.au
For privacy-related enquiries:
Email: privacy@appetitepos.com.au