End-User Policy

Last updated: 12 May 2026

Mango Digital Pty Ltd (ABN 25 674 715 336) trading as Appetite Point of Sale

This End-User Policy explains how Appetite Point of Sale ("Appetite", "we", "us", "our") handles your information when you order from a restaurant using our platform.

If you have a question about your order, food, or refund, please contact the restaurant directly. If you have a question about the app or website itself, you can contact us at support@appetitepos.com.au.

1. Who we are

Appetite is the technology platform that powers the ordering app or website you are using. The restaurant you are ordering from is our customer, and they use our platform to run their business.

Your contract for food, drinks, or any service you order is with the restaurant — not with Appetite. We provide the platform; the restaurant provides everything else.

Appetite is operated by Mango Digital Pty Ltd (ABN 25 674 715 336), an Australian company.

2. By using this app or website, you agree to this Policy

By continuing to use the restaurant's white-label app or online ordering website, you accept this End-User Policy. A link to this Policy is available on every page.

You also agree to the restaurant's own terms and conditions, which govern your order with them. Look for these on the restaurant's app or website. If you cannot find them, ask the restaurant.

If you do not agree with this Policy, please do not use the app or website.

3. Who can use the platform

You must be at least 18 years old to place an order through any Appetite-powered app or website.

Alcohol cannot be ordered online through any Appetite-powered platform. Alcohol may only be served in-store by restaurants holding a valid liquor licence, in accordance with applicable laws.

4. What information we collect

When you place an order through an Appetite-powered app or website, we collect the following information on behalf of the restaurant:

Your name
Your phone number
Your delivery address (for delivery orders)
Order details and history
Payment information, processed through Tyro (we do not see or store your card numbers)
IP address and device information, for security and fraud prevention
A device identifier (UUID) for push notifications, if you have the app installed
Your location, where you have given permission, to help find nearby restaurants or for delivery

We may collect your email address only if you choose to provide it (for example, during account setup or to receive a receipt).

5. How we use your information

We use your information on the restaurant's behalf to:

process and fulfil your order;
communicate with you about your order;
enable the restaurant to provide customer service;
prevent fraud and keep the platform secure;
send order-related push notifications (preparation, ready, on the way, delivered);
improve the platform.

We do not use your personal information to market Appetite's own products or services to you.

6. Marketing from the restaurant

When you place an order, you may be automatically opted in to receive marketing SMS messages from the restaurant you ordered from.

You can manage your marketing preferences within the restaurant's app at any time. You can also reply STOP to any SMS to unsubscribe.

The restaurant — not Appetite — is responsible for the marketing messages it sends you and for complying with Australian marketing laws (including the Spam Act 2003 (Cth)).

7. Push notifications

If you have a restaurant's white-label app installed on your device:

you will receive push notifications about your orders (such as preparation, ready, on the way, and delivered status updates);
push notifications are delivered via third-party services (OneSignal Inc. and Pushy.me). These services only receive a non-identifying device identifier (UUID) — no personal information about you is shared with these services;
you can turn off push notifications at any time in your device settings.

8. Cookies and similar technologies

Restaurant ordering websites use essential cookies to make the site work — for example, to remember your cart, keep you logged in, and maintain your session. These are required for the site to function and cannot be turned off.

Some sites may also use analytics cookies (such as Google Analytics) to help us understand how the site is used and improve it. We do not use cookies to track you across other websites or to deliver advertising to you.

You can control cookies through your browser settings. Turning off essential cookies may prevent the site from working correctly.

9. Payments

Card payments are processed by Tyro Payments Limited, a regulated Australian payment processor.

We never see or store your full card details.
A token may be used to recognise your payment method for future orders, but the token itself cannot be used to recover your card details and expires automatically.
All transactions are encrypted and processed in compliance with PCI DSS standards.

For Apple Pay or Google Pay, your card details are tokenised by Apple or Google before reaching us. We do not receive or store your card numbers.

10. Where your information is stored

Your information is stored on infrastructure located in Sydney, Australia, operated by DigitalOcean.

The only information that ever leaves Australia is a non-identifying device identifier (UUID) sent to OneSignal (United States) or Pushy.me for push notification delivery. No personal information is sent outside Australia.

11. How long we keep your information

The restaurant determines how long your information is kept. As a guide:

order and transaction records are typically retained for at least seven (7) years as required by Australian tax law;
account information is kept while your account is active;
if the restaurant stops using Appetite, your information is deleted within 90 days of the restaurant's account being closed, except for records we are legally required to retain.

You can ask the restaurant to delete your account or your information at any time (see "Your rights" below).

12. Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access the personal information held about you;
Correct any information that is inaccurate, out of date, or incomplete;
Delete your account and personal information (subject to laws requiring us to retain certain records);
Object to certain uses of your information;
Complain to us or to the Office of the Australian Information Commissioner (OAIC) about how your information has been handled.

To exercise these rights, please contact the restaurant directly. The restaurant is responsible for your personal information and will work with us if our assistance is needed.

You can also contact us directly at support@appetitepos.com.au if you need help reaching the restaurant or if you have a platform-related concern.

13. Security

We take security seriously. We use industry-standard measures to protect your information, including encryption in transit, access controls, and regular security monitoring. All data is stored within Australia.

While we work hard to protect your information, no system is completely secure. If you become aware of a security issue, please tell us at support@appetitepos.com.au.

If we become aware of a data breach affecting your personal information that is likely to cause you serious harm, we will work with the restaurant to notify you in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

14. Appetite's role and limits of responsibility

Appetite provides the technology platform that the restaurant uses to take your order. We are not a party to your order with the restaurant.

This means:

the restaurant is responsible for the food, drinks, service, delivery, refunds, and any complaints about your order;
we are not responsible for the quality, accuracy, or delivery of your order;
if your order is wrong, late, or unsatisfactory, please contact the restaurant directly;
if you want a refund, the restaurant handles refunds — Appetite cannot issue refunds.

To the maximum extent permitted by law, our liability to you is limited. Nothing in this Policy excludes any rights or remedies you have under the Australian Consumer Law that cannot lawfully be excluded.

15. Third parties

The Appetite platform integrates with the following third-party services to provide the ordering experience. Where one of these third parties is involved in your order, their own terms apply:

Tyro — card payment processing
Uber Eats, Uber Direct, DoorDash Drive — third-party order or delivery platforms (where the restaurant uses them)
Apple App Store / Google Play Store — for mobile app downloads
Google — for analytics and Google Maps services
OneSignal / Pushy.me — for push notification delivery (UUID only, no personal information)

16. Changes to this Policy

We may update this Policy from time to time. The current version is always available on the restaurant's app or website, and we will update the "Last updated" date at the top.

Your continued use of the app or website after a change means you accept the updated Policy.

17. Contact us

For questions about your order, food, refund, or the restaurant's service:

Contact the restaurant directly.

For questions about the app, website, or this Policy:

Email: support@appetitepos.com.au

For privacy enquiries or complaints: