App Support

Your order is with the venue, so the venue is the fastest way to sort out missing items, wait times or the food itself. Their phone number is in the app on the venue's page and on your order. If you can't reach them, email us with the venue name and order number and we will help you get in touch.

Refunds are issued by the venue you ordered from. Appetite runs the app but does not take your payment for the food, so we can't issue a refund ourselves. Contact the venue with your order number. More detail is in our End-User Policy.

Update the app to the latest version from the App Store or Google Play, check you have a working internet connection, then close the app fully and open it again. If it still isn't working, email us with your device, its iOS or Android version and what you were doing when it went wrong.

Make sure you are using the same email address or phone number you signed up with. If you still can't get in, email us from that address and tell us which app you are using. We will check the account is yours before making any change to it.

Points can take a moment to appear after an order is completed. If they still aren't there, email us with the venue name and the order number and we will look into it.

Marketing comes from the venue, not from Appetite. You can turn it off in the venue's app, or reply STOP to any marketing SMS.

Request deletion on our account deletion page. We confirm the account is yours, then delete it and email you once it's done. To access or correct your data instead, see our Privacy Policy.